[Resolved] Crown Honda Noida — Failed in Delivery of my car(honda City V model)

Rohitsantoshi

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I wanted to file a complaint against Crown Honda (sec-63).I here wanted to inform you that I have booked Honda city Deisel variant V model on 22nd of Feb and and I was told to deliver my car on 6th of March.BUt till nw I have not received my car and I am getting continuous false promises from their uneducated and inexperienced staff but they are not giving me exact dates.I visited them so many times but they are not listening anything rather giving me further false dates.When I call them they talk rudely and most of the time don't pick the call by seeing my number on their phone screen.I am pissed off visiting and talking to them over and over.I want strict action on this branch . I am also looking for some legal option to deal with them and thinking to put defamation case against them.But before that I want you to take action on them and help me getting my car.I will for your immediate action and action here. Yours Sincerly, Rohit Santoshi Contact:[protected]

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Aug 14, 2020

Complaint marked as Resolved

Honda Cars India customer support has been notified about the posted complaint.

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Comments

Veerragavan Nandakumar

from Delhi, Delhi

has this been resolved?

Abhinav tyagi@sdg

from Gurgaon, Haryana

I visited crown honda to avail free car wash, free car checkup and free wheel alignment coupons for my honda city. Once their inexperienced and uneducated staff got to know that I am here to avail my free coupons, their way of talking and their behaviour completely changed and it was like that I was simply begging before them to let me know that when can I collect my car. Even after almost 5 hours, they could only complete car wash and when I was totally frustrated and asked their manager about all this, it took them just 5 mins for car checkup and wheel alignment...huh!!! I am sure, they didn't check anything...it was really a horrible experience.

Mac Caine

from Gurgaon, Haryana

I am a serving officer in the IAF and decided to purchase Honda City VX MT through Crown Honda Noida. The sales rep came all the way to my office to book the car but once the car was booked the quality of service and oft bandied about customer relationship started deteriorating. After this point the dealer never bothered to revert to me regarding any matter affecting the availability of my choice of color and delivery date. For me it was a situation of getting stuck with them and they seemed to fully exploit that. Initially they promised me the color of my choice and delivery date. However, a few days prior to delivery date when I called them up to confirm that everything was on track they conveniently informed me that the requested color was not available. I somehow managed to get them to agree upon delivering the color of my choice. Next was their googly on the delivery date. All the while they kept promising me delivery before Holi but once again on my checking with them they conveniently informed me that delivery on the due date is not feasible due to some billing hold up at their factory. Once again they never bothered to revert to me on the expected hold up. Finally on the day of delivery too the experience was abysmal. They gave me a waiver on car insurance and the sales supervisor had the gall of telling me that it was a big favour that was being extended to me. And all this when one is spending 11 lacs for the car. All in all an extremely frustrating experience and would advise all to go to a Dealer who has received good reviews on customer experience. PS: No complimentary accessories by the dealer.