Ctet — Fees issue of ctet

I made my payment of Rs 500/- for ctet paper 2 through upi. money deducted from bank but still shows incomplete on cbse portal.
i want refund so that i will pay the fee again.
please look into it.
Name- Monika
my number- [protected]
transaction date[protected]
amount- 500/-
upi reference ID - [protected]
to - cbse.[protected]