I am filing this complaint against Cult.fit regarding the non-resolution of my membership/service grievance despite repeated complaints and follow-ups.
I purchased a Cult.fit ELITE membership and was entitled to use the services during the applicable membership period. During the membership period, I faced issues relating to access to the centre and subsequent restrictions, following which I raised multiple complaints with Cult.fit.
Despite repeatedly contacting Cult.fit and providing the relevant details, my grievance has not been properly resolved. Cult.fit also communicated a 15-day extension as goodwill in relation to one of the issues raised, but the promised extension was not reflected/provided to me.
Most importantly, the original membership validity has now expired on 17 September. This expiry should not be treated as closure of my grievance. Cult.fit had sufficient opportunity to resolve the matter while the membership was active, but failed to do so despite my repeated follow-ups.
I am therefore seeking appropriate redressal for the period/service that I was unable to use, the unfulfilled 15-day extension that was communicated to me, and the other unresolved issues raised in my previous complaints. I also dispute the refund calculation previously communicated by Cult.fit.
I request that Cult.fit be directed to provide a proper written response to my complaints, explain the basis for the restrictions imposed on my membership, honour the compensation/extension that was communicated, and provide appropriate monetary redressal for the service/benefits that I was unable to avail.
I can provide copies of my membership details, previous complaint emails, Cult.fit responses, screenshots showing the membership status, and other relevant correspondence as supporting evidence.
Was this information helpful?
Post your Comment