Cult.fit Complaints & Reviews

On November 21, 2024, I purchased a one-month badminton membership on the Cult Fit platform for ₹6, 490. I specifically chose the one-month plan because I will be leaving the city on December 21, 2024, and wanted to utilize this membership for the limited time I am here.

Before making the purchase, the Cult Fit platform displayed that all slots for all days and times at their Kondapur centers were available for booking. Additionally, the platform advertised unlimited booking of slots, which seemed ideal for my needs, as I planned to play badminton for 4-5 hours daily. Based on this information, I decided to proceed with the purchase, despite the membership being relatively expensive.

However, immediately after completing the purchase, I discovered that:
1. No slots were available for the next 3 days.
2. Only a few slots were available after 3 days, making it impossible for me to utilize the membership as per my requirements.

It became evident that the platform displayed false slot availability to mislead customers into purchasing the membership. Had I known the actual availability of slots, I would never have purchased this membership.

Realizing this within 10 minutes of my purchase, I immediately requested a refund from Cult Fit, as I felt cheated by their misleading advertising practices.

Cult Fit’s Response and My Issues with It:
Cult Fit has acknowledged their mistake in displaying false slot availability, as evident from their emails to me. Despite this acknowledgment, they have refused to issue a refund. Instead, they keep suggesting that I “adjust” by booking slots in advance, like other customers. This suggestion is irrelevant to my complaint. My issue is with the misrepresentation of slot availability before purchase, not with my inability to adjust afterward.
I have communicated with Cult Fit multiple times, both via email and their social media platforms, but their responses are repetitive and do not address the core issue.

Nature of the Problem:
1. False Advertising: Cult Fit displayed false slot availability to lure me into purchasing a membership.
2. Breach of Trust: They acknowledged their mistake but continue to send irrelevant responses instead of offering a resolution.
3. Unfair Practices: Refusing a refund despite the clear misrepresentation and inability to deliver the promised service.

Relief Sought:
1. An immediate refund of the ₹6, 490 membership fee, as the service was purchased under false pretenses.
2. A commitment from Cult Fit to improve their transparency in slot availability to prevent other customers from facing similar issues.

Evidence Provided:
1. Screenshots of slot availability before and after purchase.
2. Emails and responses from Cult Fit acknowledging their mistake.
3. Proof of payment for the membership.

I request NCH to take strict action against Cult Fit for their deceptive practices and ensure that I receive a fair resolution. Thank you for your assistance in this matter.

Complainant Information:
Name: Abhinav Garapati
Registered Email: abhinav.[protected]@gmail.com
Registered Phone Number: [protected]

Recently we forgot our shoes at cult.fit Center, they’ve 4 cctv cameras.
My 3 shoes in locker 9, 67, and 68 was kept in KHARGHAR cult.fit Center.
Center manager Anirban mentioned that Cult is not responsible for our stolen items.
They cannot even provide foottage of cctv.
It’s highly unethical the way my support tickets have got closed without any resolution.

Purchased fitso by cult.fit masterkey membership for 12 months on Nov 13, 22 & on Dec 8, 22 they suddenly revoked gym access without any notice and now are telling that gym access is no longer available (only 2 sessions/month) can be availed & are asking to buy cult.fit membership for gym access to ne restored.

Cult.fit customer care (Miss Divya) also confirmed she would be escalating this matter & same was communicated on Twitter DM also but no action has been taken.

I have raised a ticket regarding changing/cancelling a membership due to some unavoidable personal circumstances. The customer care of cult fit has not even cared about responding for it yet. They are not even caring to give a call and resolve it and no timely responses also. Very bad customer care.

I purchased a product named "Clutsport Liquid L-Carntine" on 13 August on Clut.fit mobile app at INR 1399.
while purchasing the amount was showing INR 1199 but I was charged 1399
when I complained to the support team I was told that it was a technical glitch due to which it was showing 1199 but the price was 1399.
So I paid and ordered the product but after waiting for 20 days I didn't get the delivery of the product, so I decided to cancel.
Now when I cancelled, I was refunded INR 1199 back. This time I again complained the support team that I was charged 1399 but was refunded only 1199. Now they say that " we would like to inform you that it was a discount of Rs 200. Hence, you have the correct amount of 1199 as you have paid for that itself and its correctly refunded."

I have all the necessary proofs for my claims. I would Like to get my correct refunds and would like to ask for further compensation for wasting my time unnecessarily and misleading me.

I had taken 3 months membership in cult.fit and location is Gurgaon. i had paid total amount also.
present Haryana Government guidelines gyms operate 6am to 5 pm only.
daily my check-in timings is after 6pm, because of office timings.
present i am not able to attend gym due to timings restrictions. already on 28th December 2021 on words i am not attending gym because of timings.
I asked to cult customer care team...