Cycle Pure — bamboo less agarbatti

Pravin J Gupta

from Pune, Maharashtra

Address:

440022

#126295 shipped 16/11/2019 4 dr pravin gupta rs792.00

Almost half the numbers in all the 4 boxes of agarbattis were found broken into several pieces. Kindly arrange to send new packs or refund the amount.
When i contacted the company, they offered me 20% discount on my future purchases. When there is a damage of more than 50%, how can a 20% discount could be accepted, that too on future purchase?
I need a full replacement or a full refund.

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Cycle Pure customer support has been notified about the posted complaint.

Dec 03, 2019

Updated by Pravin J Gupta There is no response from the company till date.

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Comments

Pravin J Gupta

from Pune, Maharashtra

Order No. #126295 16/11/2019 DR PRAVIN GUPTA Rs792.00

Almost half the numbers in all the 4 boxes of agarbattis were found broken into several pieces. Kindly arrange to send new packs or refund the amount.
When I contacted the company, they offered me a 20% discount on my future purchases. When there is a damage of more than 50%, how can a 20% discount be accepted, that too on future purchase?
I need a full replacement or a full refund. In spite of writing several emails and messages to you, you didn't bother to answer.