Dada Motors — Service station stolen valuables from the car

Address:

Dholewal chowk ludhiana

Hi Team,

I am Onkar, a resident of Sudhar, district Ludhiana. I sent my car (SCORPIO PB 10 HH 7770) to Dada Motors Mahindra service Station, Dholewal Chowk, Ludhiana on 23rd January 2022 for replacement of windshield and car servicing. The car was received after service on 25th January 2022. When I got the car, I found that the car was not at all clean and there was dust on the car dashboard and inside the car. This has happened with me in past too when the car was sent for servicing or dry clean. They never clean the car. I have car videos too, I can send you if you want to see them. This is a huge matter of concern. The person who was sent for car delivery gave me a bill of INR 15000 (approx). I denied giving him the whole amount as I was not satisfied with the service. He called TONY and VIKAS who is SERVICE MANAGER at Dada Motors, he was guilty after hearing the same and told me to give 2000 less than the bill amount as it was a mistake on DADA Motors' part.

Secondly, I discovered that my valuable things (2 Sunglasses) were missing from my car. This is really a shocking experience with Dada Motors Mahindra service that reveals how mechanics are stealing things from customers' cars at the service center and are earning a very bad reputation for a company. This happened with me in the past too, last time when I sent my car for servicing, one pair of sunglasses was missing. But I didn't address the issue that time because I paid the bill amount and I knew they will not agree now. But now, this left me in bitter surprise that every time things are getting stolen by such a reputed company like this. This is really a pathetic experience and was disheartening for me.

Then I denied giving him the bill amount this time. Then after some time, I got a call from Krishan (in charge of the insurance department who replaced the windshield for my car under car insurance). He agreed that they have my Sunglasses with them and an employee named PANKAJ stole them. This time, they agreed because I didn't pay the bill amount for the service. He sent me the pictures of sunglasses as well. I am attaching the screenshot for your reference. But this led me in a bitter surprise.

PS: There were 3 sunglasses in my car, all 3 were branded but the brand name was not written on one of them, so the person (PANKAJ) stole only 2 of them as he thought only 2 are branded and left the one which was non branded. The reason he gave for this theft is "He kept the branded one safely and left the third one as it was non branded".My question is if he was really concerned to keep my things safely, why didn't he keep all of them, and why he didn't return them when the car was sent back for delivery. Anyways, this is really a pathetic service and unprofessional behavior with poor customer service by DADA MOTORS.

At this point of time, it is very difficult for me to trust or rely on this company. I am disappointed with the poor service. The person in charge of service denied being involved in any such mischievous activity. I am deeply aggrieved at such immoral practice on the part of Dada Motors Mahindra Service.

Through this email, I am lodging a complaint with Dada Motors India customer care seeking quick redressal on this matter. Let us see what happens.

Service Station details: Dada Motors dholewal chowk, Ludhiana (Punjab)

Regards,
Onkar
Contact No. [protected]