I had ordered 2 phone covers under an offer and one’s quality I didn’t like so I wanted to return. They said partial refund is not possible. I still insisted on it as normally one would cause I didn’t trust their quality anymore. After the pickup, they mailed me saying do you want a refund or an exchange, I thought wow they changed their mind and are offering me refund as I had insisted alot. They did initiate the refund but of only Rs. 160 where I should have received Rs. 400! If they were offering only 160 they should have mentioned that on mail roght, I would have not returned the product on the first place. Very bad customer service and policies! Why would they say refund nai hosakta and next mail mein bolte hai ha refund chahiye toh le lo!
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