Debt Doctor — Cheating in terms of Money and creating fake mail ID in my name to contact the Banks

Address:

Bangalore, Karnataka

I have opted for the Debt Negotiation services of the Debt doctor to clear my CIBIL settlement tag in the CIBIL report to improve my Credoit score.In the year 2010 I have to go for settlement for my credit card with ICICI, ABN AMRO and SCB without knowing the impact of that.Later I did the payment for the ABN AMRO card which is now taken over by Phenix and get the tag removed from CIBIL.After knowing the impact and as I have to apply for a home loan I reached out to Debt Doctor.As per them I registered with them for an amount of Rs.8000 for Debt negotiation program.After few days they confirmed that they have talked to the bank and the CIBIL masking amount will be Rs 66000 & for SCB @Rs 15000 (approx).All total I paid an amount of Rs.78, 000 to their account by Netbanking.After that I did not get any response from lomg time despite of regular follow ups with them.Every time they kept on saying that they are in contact with the bank and will be done by another 2/3 weeks.Then suddenly I got a mail from ICICI bank stating that they have received a payment of Rs.42000 against my Card.After that I forwarded that mail to them with no response.Then I contacted with ICICI and got confirmed that only 42000 was paid to them and they took my request to provide the NDC and clear off CIBIL status within 10 days and was done within the time.Now for the SCB bank they kept on saying that bank is not doing the same or not responding and every time with a promise to clear that up in a week or two.Then I asked and get the communication of the Debt doctor people with the SCB and found that no where SCB accepted to take the payment as as per their record the card no is invalidated and no outstanding is there which they provided me earlier before approaching Debt doctor.Also I could see that all the communications were done with the bank by creating a fake ID in my name and all mails were sent from that ID whereas I was never kept in CC or BCC and was completely in dark.When I asked them why they faked my mail ID they told me that this is the process they are following for all the clients whereas I have never given any authority to them to use my name in such a way and no power of attorney was also not given.It shocked me and I asked them to refund the rest of the amount paid by me or else I will be approaching the appropriate authority.Till date I am not getting any responses from them.I am also going to lodge a complain of Cyber crime against them.Please take the necessary action against them to get my money refunded. The contact person of the Debt Doctor is : Vimal Jeeva Joseph Mohan Manjunath K (manager) I will be providing all the mail chains till now along with the proof of creation of fake id and using it to communicate with the bank in my name