Decathlon — Decathlon not responding to my emails

Address:

mailto:[email protected]

Message: I had used gift voucher to order stuff from decathlon. One of the product was not as expected and i had returned it. As a refund i received notification saying my refund of ₹499/- will be in the form of voucher but i never received any new voucher. I was of the assumption that it will be refunded to my old voucher. The other day when i visited Mangalore Decathlon(Bharat Mall) they informed me that my voucher has only ₹6/-. I have been writing email from past one week to care.[protected]@decathlon.com but i have not received anu response even after they telling it will be responded within 24 hours. Ticket ID[protected]. I would like to receive immediate response or i will have to find other ways to bring this irresponsibility to light so that others dont face the same in future