Decathlon Complaints & Reviews

I have purchased shoes from decathlon Gwalior RUN ACTIVE M SHOES 1 BLACK YELLOW UK 8.5 ITEM CODE-4406210 HSN CODE[protected] which later I found was defective. I approached Decathlon Gwalior after 3 days and they refused to change them. I am now in kaithal haryana. I want my shoes to be exchanged with a no defect shoe as it is a manufacturing defect in shoes or refund of full amount my mobile number is [protected]...

I have received my order number: 17607251 incomplete and damaged packing stage, for the references i have attached photographs here with this Email .
I Had ordered for 2 Items:
1. MEN Winter Jacket - Water proof SH500(Missed from packet)
2. MEN WInter Pant - Water Repellent

Both are of the brand QUECHUA. thats were delivered by your representative Mr. Rupinderjeet Singh([protected]) in such a bad conditions...

I have initiated a return on 17th October(the same day i got the product).And they scheduled the pickup on the next day ie 18th October.But they didn't picked up the product, no phone calls also. I mailed to their customer service(care.[protected]@decathlon.com), but no response.Through "need help" section I only get a ticket number of this issue which is 02314471.But the issue has not been resolved.
The Order id is [protected]
I want...

Decathlon @Decathlon_India My Order [protected], Complaint http://no[protected].It has been 3 days now and I am requesting again, where is my order. even after 20 mins waiting, no one picks the call at your call center. Now, this is pure cheating. Atleast, share an update...

My Order [protected], Complaint http://no[protected].It has been 3 days now and I am requesting again and again on where my order is?. There call center does not pick the phone even after multiple attempts.

My order status is showing as delivered and I did not receive any call and did not share any OTP with any delivery guy.

I have recordings of CCTV which I can share....

Dear Team,

I placed one online order to Decathlon for eight items. Order no is 16799003 . Decathlon delivery boy came to drop a box to our doorstep. I received one box afer giving OTP. I checked items ater opening the box and found one item is missing. One jecket is missing from box. After that i mailed to customer care. Customer replied after 2-3 days. Then they asked for box images. I sent images on mail. After 2-3 days...

Hi Team,

I recently placed an order online at Decathlon for a massager. The status of the order after 2 days said delivered but I haven't received the order yet. I tried reaching the customer support via mail, they took 7 days and replied me back with the same delivery status from the delivery partner.

I request you too get my money refunded from them

Details
Order ID[protected]
br...

I have booked a trekking event ticket with decathlon belapur (booking ref no is AFSE4D1009353 )on 27th june 2023 with amount 716.72, i have requested cancellation and event tickets has been cancelled by customer care but refund has not been initiated till now, i have mailed to customer care 4- 5 times, and also meet to store personnel personally, they are denied for refund by giving reason its bank fault but actually transaction has not been...

I am a mother if a 9year old son and yesterday i visited Decathlon Sarjapura Road in Bangalore. To my surprise all the gym equipment's like - Treadmill, Cross trainer, Standing Cycles were stationed in the entrance and Kids aged 2 - 10 were on them, They were running, using equipment's at the fastest pace. There was board which said "Not for Kids" but no one was adhering. When contacted Staff, Store Manager and Security Manager, the response...

I am a mother if a 9year old son and yesterday i visited Decathlon Sarjapura Road in Bangalore. To my surprise all the gym equipment's like - Treadmill, Cross trainer, Standing Cycles were stationed in the entrance and Kids aged 2 - 10 were on them, They were running, using equipment's at the fastest pace. There was board which said "Not for Kids" but no one was adhering. When contacted Staff, Store Manager and Security Manager, the response...

I bought kalanji shoes vide order no mentioned ibid. It is hereby submitted that said item was under warranty till Feb 2024. However, it has been damaged before warranty period .
Therefore it is requested that said item mya be replaced or return as soon as possible.order I'd- [protected]...

Order number [protected]
Consumer name Muthulaxmi
Ordered on 22nd January. Cancelled on 28th January. No canxellatio. No refund. Amount stuck 39999....

1) Product was delivered on November 5 (it was supposed to be delivered on November 3 but the recipient had already left the house because he was in town for Diwali and so didn't want it). Your courier partner, Jatish Kamat ([protected]), marked the package as delivered online but never actually handed it over. He later requested us to accept it and return it because he only gets paid a few rupees per delivery, we immediately request the return...

Order ID : [protected]

Item : Men's snow hiking warm Shoe

Item delivered date : 05/12/2022

Item returned date : 07/12/2022

Payment method : UPI

Please find it mentioned above my details

Still refund amount not received in my account

please consider my request to take your side from necessary action as soon as possible.

Thanks......

Sir/ma'am,
I ordered a product on 18 nov with order id [protected] and I speedily recieved the product on 25th November .However one of the product ( reference no 2984937) was not good so I decided to return the product wherein the return was confirmed but as of now the product is still with me since the delivery person has not taken the returned product. I requested a complaint and recieved many ticket no but till now No process has...

Sir/ma'am,
I ordered a product on 18 nov with order id [protected] and I speedily recieved the product on 25th November .However one of the product ( reference no 2984937) was not good so I decided to return the product wherein the return was confirmed but as of now the product is still with me since the delivery person has not taken the returned product. I requested a complaint with many ticket no but till now No process has been...

Sir/ma'am,
I ordered a product on 18 nov with order id [protected] and I speedily recieved the product on 25th November .However one of the product ( reference no 2984937) was not good so I decided to return the product wherein the return was confirmed but as of now the product is still with me since the delivery person has not taken the returned product. I requested a complaint with ticket no as 00848018 but till now No process has...

Sir/ma'am,
I ordered a product on 18 nov with order id [protected] and I speedily recieved the product on 25th November .However one of the product ( reference no 2984937) was not good so I decided to return the product wherein the return was confirmed but as of now the product is still with me since the delivery person has not taken the returned product. I requested a complaint with ticket no as 00848018 but till now No process has...

I returned two items ( a t-shirt and a towel). They told me that the refund had successfully been processed. But I haven't received any money.

Order ID - [protected]

T-shirt - Reference: 4044423 Refund Ref number:[protected]
Towel - Reference: 2724125 Refund Ref number:[protected]

Please look into it!...

Hi decathlon team,
I am Kamakshya Nath Panda purchased some sports wear and bag from dehradun decathlon store on 18th september 2022. Recently they installed self service payment line where I made two payments of Rs.2296/- and Rs.199/- using my credit card (WIFI service) on my name unfortunate one more transaction of Rs. 2553/- happened using my credit card which I didn't know. After seing my credit card bill statement I got to know...

Dear Sir,
I have not received my refund based on my return in June month.
The article has been picked up on 16 June.
The refund was processed but cancelled at the same time.
The refund is still not generated after so many follows.
Ticket ID[protected]

Mail communication

Manav Kamboj
To:
care.[protected]@decathlon.com

Mon, 19 Sept at 12:01 pm
br...

Return request raised and confirmed on 17th July 2022 but no one appeared for the pickup for a month. I tried to contact the Decathlon service center through the app but it somehow redirect to a Decathlon page where there is no way to contact the service agent. After multiple search for multiple days i found an email ID for contacting. I sent the return request details and asked for the status. After a day two I got a message that the return...

Hello,
This email is regarding complain about your Decathlon service, I bought an shoe on[protected], but after 4 months o[censored]sing it the gum of the shoe is detached, and it seems that a faulty piece has handed to us.
After visiting store, many a times, only excuses are being given by the team there.
Requesting you to look into this issue, and as promised, offer replacement for the same shoes!...

I've ordered a pair of Field hockey shoes with Decathlon where in the application it shows as Delivered, I or anyone concerned to me didn't receive the product yet

My order reference ID is 4131518....

The shoes were in warranty and the sole was damaged. They refused to take a look at it, saying that i had overused the shoes. That the warranty is not valid as the shoes are used. Fake warranty promises and they don't even issue warranty cards, so we can't do anything later. The shoes came with 2 years warranty....

I have received a used pair of shoes and upon requesting for return multiple times they have picked my shoes. It has been more than 10days I have not received my money back and they stopped responding to emails and calls.

This is extremely unprofessional of reputed company like Decathlon, please help me get my refund....

Hello,

I had returned a football shoe and socks on 26th June, 2022, order ID bearing [protected], for which I have still not received the refund despite following-up with the outlet that I bought the products from ( JP Nagar, Bengaluru), checking with the customer service via phone and email multiple times. Please contact the company to return my money immediately....

Who are you to ask that. He was like then don't touch the cycles. Then I tried to ask his name and he said what will you do I won't tell you my name and even his I'd card was hidden and flipped I have also noticed all of the employees I'd were flipped or better word will be hidden . Then I was there looking for some cycling accessories and then the manager (I think because he was in white shirt and black trousers) he didn't said any thing...

My order not delivered since last 9 days
Company customer care not pick up my call
Not tell about the product where is that
I worried about that
Please solve this problem...

I returned a product and I didn't recieve the refund. I ordered a new product which was prepaid and I didn't recieve the new product as well. I mailed to them twice still the issue didn't get resolved. I tried to call the customer care service but the call wasn't answered.
I didn't recieve the refund and the new product.
Kindly look into this matter....