| Address: | Zabarwan Colony sonwar, Pauri Garhwal, Uttarakhand, 190001 | | Website: | www.decathlon.in |
I ordered hiking shoes from decathlon 6months before i used it once and checked waterproofing but it failed water went inside of shoes within seconds and i complaint they refused now i complaint again after some months because the stitches of the shoes went off near the toe i sent complaint via email first they didn't reply me for 5, 6 days i tried to call them but they told me that we will reply soon i mail more emails but they reply after a week almost and they told me that "the shoes are not covered under warranty as there is no manufacturing defect noticed." and its much disappointing because my shoes stitches have went off by itself and they are saying "there is no manufacturing defect noticed" i sent them more than 10 photos which clearly shows that the stitches have went off they are denying replacement without reason and as per decathlons 2years warranty policy my shoes covers warranty
"""warranty on shoes
- 2 years warranty on the quality of the product, stitching, color, sole and in case of a manufacturing defect
- no warranty on laces and mesh of the shoe
- no warranty on physical induced damaged, inappropriate usage or negligence"""
They clearly says that 2years warranty on quality of the product, stitching as per this my shoes covers warranty they are doing unfair trade practice and mentally harassing customers by doing this
Momin manzoor wani
Order id 1598917
Mobile number [protected]
Email:[protected]@live.com Was this information helpful? | 
