Delhi Transport Corporation [DTC] — about the missing the stop in high speed.

As i have seen at your website customer satisfaction is 1%, so you people are as pathetic as you bus service staff. So this is regarding bus no. Dl-1pc 6298 i was standing at the bus stop near the saket metro, willing to go badarpur, so this bus driver didn't stop the bus at that stop, but this # has to stop the bus 50 m away from the stop bcz of traffic, daily commuters need to run to the bus to get it through the high pace traffic, so now tell me if someone get hurt bcz of you # employee who is going to take the responsibility?? Timing was around 10.15 pm. So let me know what kind of action you are going to take again that.