Delhi Transport Corporation [DTC] — Bus Driver and Conductor

Bus no: DL1PD0681
Date: 6-April-2023
Time: 8:29 p.m.

I am a female passanger. At 8:10 p.m. on 6- april- 2023 i took the bus which clearly showed " Najafgarh Terminal" on its board and after confirming the conductor about the destination of the bus i took the pink bus ticket and sat there but when the bus reached near "Dhansa metro station", the driver shouted and said leave the bus immediately as this is the last stop. On this, i asked them about the reason and they said this bus will go to Kair Depot now and they changed the board. I asked them why they are not going to the Najafgarh terminal, they said " arey utaro utaro" i said " this is wrong and bus should drop us to the Najafgarh terminal which is 1.5 km away. On this, they misbehaved with us and driver said to the conductor " maar inke do or utar inhe".
After this statement and recording few videos of driver i got down from that bus and noted its number and waited for next bus but i noticed most of the bus's drivers were doing the same activity after reaching near Dhansa metro station they were chaning the destination board and no body was ready to go to the Najafgarh Terminal.

I have video recordings of the incident. Please take action as soon as possible.