Delhi Transport Corporation [DTC] — Complaint regarding gross misconduct of conductor (ticket issuer) in DTC BUS DL1PC1210 ROUTE 702 TOWARDS SHAHDARA

Respected sir/madam

I am writing this to you in connection with an incident which occurred on 29th April 2022, while I was travelling in a DTC BUS DL1PC1210, ROUTE 702 TOWARDS SHAHDARA, @21:45.

Just when I boarded the bus from 'NEW RAJDHANI ENCLAVE' TO 'SWARAN CINEMA', I noticed that the conductor (ticket issuer) of the abovementioned bus was not sitting on the seat allocated to him as per the rules of the Honorable DTC.

Then when I was searching for the Chartr QR code inside the bus, the conductor asked me to report to him as if he was my boss, it was rude and unprofessional. Then when I went to him he said "ticket" & I told him that I'll be issuing the ticket online.

Then I went to him to seek some clarifications regarding route no. of the bus and he was busy talking over the phone so I came back to my seat. When he was done with his phone call he asked me to come again and I gestured to him saying NO.

Immediately his response was "S**** B******* EK thappad maaruga na naachta firega aage peeche" and I was shocked when I noticed that He was Drunk while being on duty.
I felt insulted even after being a diligent passenger of the DTC, this incident resulted in me facing mental torture, being publicly shamed & being threatened by the DTC Conductor.

I immediately told him that this is intolerable and I started dialing '100' to seek help from the police as what he did is an intolerable offence under THE INDIAN PENAL CODE & various other laws of India.

Then the passengers and the bus staff requested me not to do so. I then decided to first report this matter to the DTC authorities to seek justice and proper enquiry in this matter.

Kindly look into the above mentioned issue and take appropriate actions.
I hope I need not remind you that if DTC is unsuccessful in taking the necessary steps and keeping me in the loop then I will have no other option but to approach the honorable court regarding the same.

Kindly feel free to contact me in case you require any details regarding the same.

The details of my journey are mentioned below in a brief summarised manner:
DL1PC1210 "GREEN DTC BUS"
ROUTE 702 TOWARDS SHAHDARA
DATE 29th APRIL 2022
TIME 09:45 PM
BOARDED FROM 'NEW RAJDHANI ENCLAVE'
DEPARTED AT 'SWARAN CINEMA'
CONDUCTOR WAS DRUNK, THREATENED TO HARM ME PUBLICLY, HARMED MY REPUTATION PUBLICLY AND MENTALLY HARASSED ME BY USING SUCH OBSCENE WORDS WHICH I DID NOT EVEN WANT TO MENTION PROPERLY

Thanks & Regards
Pranav Saxena
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