Delhi Transport Corporation [DTC] — Downloading e-bus pass

I applied and got online e-bus pass no[protected] on[protected] for 6 months and is valid till[protected]. My name is Jai Kishan Aggarwal and my mobile no. is [protected]. During the travel through DTC bus the above pass require to show the pass in mobile to conductor or ATI whenever they asks to do so. But due to not working of your pass website I am unable to do so. I am Senior Citizen and unable to go to Sciendia house of your office to resolve the issue. Kindly arrange to resolve the problem. Now I am spending fare for bus ticket despite the pass.please help me