Delhi Transport Corporation [DTC] — Driver didn't allow the passengers to board

Address:

MANDIR WALI GALI, Near Baba Haridas Mandir, Tikri kalan, West Delhi

Dear Sir/Madam,
Bus no-DL 1PD 5865
Bus route: (926)Old delhi to Tikri border

I am writing this letter to bring to your attention a serious issue that I experienced while using your DTC bus service. On April 30th, 2023, I was waiting for a DTC bus at the "Maharaja surajmal stadium". The bus arrived on time, but the driver did not open the gate to allow the passengers to board the bus. It was traffic jam.So we decided to ran to the next bus stand at nangloi bus stand but driver was taking the bus above the flyover. So we again call him maybe he open the gate but he refused

I want to point out that opening the gate at the bus stand is not a favor that the bus driver does to passengers but is his responsibility. Refusing to do so not only violates the rules and regulations of your organization but also causes mental stress to the passengers who are already struggling with their daily life.

I urge you to take strict action against the bus driver and ensure that such incidents do not happen in the future. Your bus service is an essential service for people who rely on public transportation to commute, and the behavior of your employees should reflect this importance. I hope you will take prompt action in this matter.

Thank you for your attention to this issue.

Sincerely,

ABHISHEK YADAV