Delhi Transport Corporation [DTC] — DTC bus driver do not stop the bus at bus stand and conductor deny to give complaint book to me

Hlw,
This is a complaint regarding a cluster bus No.-DL1PC 4132. Today at 9:15 I take that bus from karala and I ask the bus driver to open the door at vaishali enclave/Kapil vihar bus stop, but he deny to open the door.He said there is no bus stand so many passengers are there with me who said him that this is a bus stand but he don't open the door he said this is government bus I don't open the door.I told him that this is my regular way I travelled regularly in DTC bus and all drivers were open door at this stand but the driver is not even hearing us. He said I will open the door only if there is a proper bus stand or board. I ask for complaint book to the conductor but he deny to give the complaint book and said I can't give you compalaint book.I request you to solve this or make a stand at vaishali enclave bus stop .