Delhi Transport Corporation [DTC] — DTC employees carelessness at Kashmere gate bus pass department.

I am a student in Delhi govt. School went Kashmere gate bus pass department near G.G.H.S Indraprastha University today i.e. 4 July 2022 for renewing bus pass.Literally, i stand there in line almost 2 hours. There was 20-25 people in line but those employees are not working properly. Even they can't run keyboard properly. There typing speed is very slow. At 4pm about 5 people's are left in the line where I was at 3rd position. Those employees shut down the office even after requesting so much they don't do so. The closing time for bus pass department is 7pm but those employees shut down at 4pm. I really feel sad after this. There was so hot and I was really dehydrated. Please take strict actions as much as possible to those employees. There were two employees (1 lady and 1 man).