Delhi Transport Corporation [DTC] — DTC Green Bus On-duty Marshal!

Address:

DTC, South Delhi, Mehrauli Depot

Bus Route 534, No - DL1PC1537, Timing at 9.55 AM Dated[protected]. My co-rider's mobile phone was picked up between Mehrauli and TB Hospital stand. He tried to complain and asked the bus marshal whose name was Mr Amit (not wearing the batch name) to take some action. But sorry that the marshal did nothing to help that person and was busy talking to the bus driver. When we raised our voices he said, "File a complaint to the senior officer, don't tell me anything, only you have the problem". The man whose mobile was stolen, got down at the next bus stop to find and chase the snatcher himself, the marshal did not help him in any way by any means. It's a serious issue if marshals don't even help riders then what is their role?
Please take action against the on-duty marshal, I am sure he didn't even share his correct name and he was also not wearing his name batch either.