Delhi Transport Corporation [DTC] — E-bus pass not download

My name is Mohit Kumar Diwakar.
Mobile NO. [protected]
Email ID: [protected]@gmail.com
Pass ID:[protected]

I have made the payment to DTC on 19 May, 2023 for applying One month DTC e-bus pass. Amount of ₹1, 000 was deducted and today is 24 May, 2023 and I have not received e-bus pass. E-bus pass generally gets delivered the next you apply the pass, but I mentioned I didn't received yet. I have made payment through PhonePay. I have tried contacting to all the numbers of DTC website for help and support. Either the numbers are switched off or no one is picking up the call. I want refund. I have attached all the payment details and pass details below.