Delhi Transport Corporation [DTC] — Harassment and forceful dining

Address:

New Delhi

Dear Sir,
I am Rajeev Ranjan a resident of Patna, but staying in sadipur delhi - near metro pillar no 215. I want to lodge a complain against forceful fine imposed on me of (2×200) in DTC bus no: 2589 on route no: 753 as follows :
As soon as we ( me with my friend chandan kumar a resident of w.Bengal) boarded the crowded non-ac DTC bus on Karol Bagh bus stop i opted (for him as well) for taking the ticket through QR based-CHARTR app but payment failed and while i was attempting to rescan the QR code, 3 men looking like ticket examiner came to us and stopped us from using the phone for scanning the ticket QR and forced us to pay ₹2×200 along threatening us of facing consequences if not paid the amount immediately. We didn't had that much cash in hand so we paid it through phonepay.
They were in such a threatening mode that they didn't even listen our any explanation even knowing that they also boarded on just next Stop. In the whole process of pulling me up they didn't even allowed to de-board us on our destination stop.

Sir, these are some very much harrassing acts we become victim to which along with today's fine of ₹400 on us:

On 11/06/2022: when I requested the conductor to tell me about route no to feed in app (CHARTR), he abusely denied and started scolding even after i already had ticket provided by him.

On 10/06/2022: We gave a ₹100 currency for two ₹5 tickets, and when we requested for not returning us torn currency, he got angry and refused to return us our ₹90 back. On several requests he then returned us deliberately the coins of whole amount and we could not de board our destination stop.

To get rid of facing the conductors physically today I tried to take the ticket from app but as soon as i reached the QR sticker and tried to scan it 2nd time we were imposed the illegal fines of ₹400 and in the process of threatening us they didn't allowed us to de-board on our Stop.

Pls consider it urgently, not only monetarily but from the view of our self respect and arbitrary behaviour of conductors which they seem to have been used to of.

Attachments: 1. fine bill, 2. Fine Payment proof, 3. App based ticket payment failure