Delhi Transport Corporation [DTC] — I had applied for dtc e-pass but I didn't get

I had applied for dtc e-pass online on 6th july and they say you will get your e pass within a day but today is 11th july and I didn't get my bus pass yet. Me and my many friends already made payment through dtc website but not get any bus pass link yet. My pass already activated from 8th July. I am applying for student all route ac/non-ac.
Now I have to pay for travel through dtc but if I can get my bus pass I don't have to pay. Please resolve this issue ASAP. It's already late.