Delhi Transport Corporation [DTC] — misconduct by dtc conductor

Address:

0-22,First Floor,Lajpat Nagar-2, New Delhi, Delhi, 110024

I am writing this letter to complain about the DTC conductor of the DTC green bus numbered 711 that I boarded in the afternoon of 16 May 2019 from Andrews Ganj to Lajpat nagar. The conductor swiped my DMRC card[protected] only to tell me ‘minutes later’ that it didn’t work and that the ticket couldn’t be generated. I asked him for explanation as it didn’t appear an authentic excuse but in vain.There was no means to cross check my DMRC card at that point of time.
Since my journey was a short one, I paid him Rs. 5 for the ticket only to write a complaint later.I went to vinoba Puri metro station and found that the balance in my DMRC card was reduced by Rs. 18.
I request you to revert my money and would like you to take a stern action against such conductors who malign the DTCs name and dupe the innocent passengers.Thanking you in anticipation