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Delhi Transport Corporation [DTC]

Delhi Transport Corporation [DTC] — Money deducted but payment not done

I was trying to generate the monthly bus pass online.1000 rw is deducuted from my bank account but pass is not generated the window is showing payment is not done or unsuccessful. What is the tat of returning
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    12%
    Complaints
    1968
    Pending
    0
    Resolved
    242
    View all 1968 Delhi Transport Corporation [DTC] reviews & complaints
    Delhi Transport Corporation [DTC] Phone
    +91 90 3912 9100
    Delhi Transport Corporation [DTC] Address
    Sector 8 Dwarka, New Delhi, Delhi, India
    View all Delhi Transport Corporation [DTC] contact information