Delhi Transport Corporation [DTC] — Not stopping the bus at bus stand

Dear Sir/ Madam
I am a working girl of Delhi ncr and travelling through dtc buses from past 2 years. This is not the first time that I have faced such problem with dtc buses, many bus drivers and conductors are misbehaving with passengers including female passengers as well and on behalf of this I want to complain of bus number 33A which was scheduled at 1:09pm 08/07/2023 at botanical garden bus stand. Even after doing many attempts of stopping the bus driver didn’t stop on the authorised bus stand named botanical garden bus stand captain vijayant thapar marg. I was running late for some major work and got late due to this behaviour of bus driver.
Also want to complain of a bus conductor who was in bus number 206 mayur vihar phase-lll time 5:55am dated 07/07/2023 at Bhajanpura stop. After boarding the bus I asked the conductor for bus pass but he denied and misbehaved with me because he was sleeping on his duty hours and I asked for the pass he got distributed so he started misbehaving with me. With such type of negligence and services nobody is gonna trust and use dtc bus services in future. Delhi govt have done some major works for womens of delhi which is should be appreciated but this kind bus drivers and conductors are ruining the delhi govt efforts.