Delhi Transport Corporation [DTC] — Refund of money of rejected Bus Pass

I have applied for a bus pass on August 10, 2023. But my application has been rejected on August 11, 2023 stating Your Bus Pass Application Id[protected] has been rejected due to non-submission of Duly filled pass application form attested by authorised signature of the institute, Miscellaneous Administrative Reason.

I paid 500 rupees via Google Pay and after rejection i haven't got the refund for the same.
Date of Application: August 10, 2023
Application Number:[protected]
Duration: 5 months
Amount: 500

Transaction ID:[protected]
Paid to: sbiepay.[protected]@sbi (Delhi Transport Corporation)
Paid Via: Google Pay
Payment Date: August 10, 2023
Payment Time: 4: 39 PM

Kindly look into the matters and try to provide the refund.