Delhi Transport Corporation [DTC] — Regarding bus pass

Address:

Delhi Transport Corporation, Scindia House, KG Marg Connaught Place,

Dear sir/madam,
I have applied for Bus Pass on 7/03/2023.My order I'd is[protected] same has not been processed untill now, If I am contacting with them through contact details as mentioned on portal they are rejecting and giving no response .
Hoping a positive response from your side
Thank you,