Department Of Post — speed post delay

Speed post consignment no. Ew[protected]in booked on 30th july'2020 at 11.00 hrs from kolkata purbachal po pin 700097 for rourkela pin 769042 has arrived kolkata ap nsh on 6th aug'2020 at 13.50 hrs. The consignment remains in kolkata for the last 7 days till reporting today. Don't know when it would reach destination though department of post claims that speed post are delivered within 2-3 days. Known to make excuse of covid situation, let me also confirm that a consignment (Consignment no eh[protected]in) posted from gurgaon on identical date, time and destination has been delivered on 3rd aug'2020. Is it such that kolkata/west bengal, as the rumour goes should never be relied up for any consumer services not even basic central government departments. Anyways seeking your kind support as the document is to be submitted to sail rourkela with last date of 8th aug'2020. Warm regards