[Resolved]  Ezone — Cashier swiped HDFC card mistakenly twice, costing me processing fee of Rs 1000

Address:

Pune, Maharashtra

Hello,

I had purchased a Samsung phone from ezone located at S.B Raod on 13th Aug 2012 costing 12099 with my HDFC Bank Credit Card.

I requested to avail the offer to convert this purchase into EMI without any processing fee (i.e. refundable processing fee for amount over 5000 ) and 0 % Interest.

But when your cashier at the cash counter swiped my card he mistakenly swiped it twice, 1st with amount of Rs. 120.99, and 2nd time 11978.01.

I was charged a processing for of 1000 Rs for each swipe i.e. Rs 2000 total, according to policy 1000 Rs was refunded in next bill. But due to the mistake that amount 120.99 which is less than 5000 was swiped I was have never refunded the other 1000 Rs.

I called up HDFC Bank Credit Card Department and they said it’s a mistake by ezone cashier so the ezone has to resolve this.

I have been chasing this issue since October now but I haven’t Got any Solution as of yet.

-Sachin