Detec Devices Private Limited — Neglect in product delivery and poor customer service

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Vishal94111

from Haridwar, Uttarakhand

Apr 13, 2022

Website:

Detec.in

I have ordered notebooks from DETEC.IN (detec devices private limited). I placed order on 31st of March. The website said that you will be notified of your item within sometime through sms or email.
The website says that your item will be delivered within 4 to 5 working days.
Today is the 14th day and I have not received any form of text or email or anything and I don't even know the status of my product. There is no option in their website to know order status.
I have tried contacting them but of the mentioned 9 10 phone number and email address I have received no response No one picks calls no one replies to emails.
I had chatted with a customer service executive once and he said your item is dispatched today(11 april) and when I asked him to send me tracking details and awb number he stopped replying.
I m pissed
I want to cancel order but there is no option
Also I have already paid using debit card and I want my money refunded.
Contact me at [protected]

Was this information helpful?

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Yes (35)

Apr 13, 2022

Updated by Vishal94111 My order id is 15148

May 30, 2023

Updated by Vishal94111 Since there is no option to delete the review...I m updating it...It's been a year now...and when that problem had started I certainly faced many difficulties due to it...but now it is sorted.

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Comments

V

vivek kumar bais

from Delhi, Delhi

Aug 16, 2022

i order one printer from detec.in and dint received printer or got refund,
i paid them 12599rs

after making payment they will not receive your call.

make your choice.

Reply

1

15684793

from Banswara, Rajasthan

Aug 23, 2022

I order one volleyball from detec.in and didn't received volleyball or tracking details.
I am paid 365 rupees.
My order ID is #25797

Reply

B

bhaskar cp

Aug 25, 2022

same with my order for 11, 999 rupees. There is a person Ravina and shubham who are running this scam. If you call them they will tell that its out of stock and so they cannot help..

This is a fake website..

Steps i took: 1. Go to razorpay support and lodge a dispute there (usually they sit with that for weeks) 2. Call your credit card and open a chargeback or your bank and initiate a dispute.

I am still waiting to get my money back.

Reply

vivek kumar bais's reply, Aug 28, 2022

They told me different name.

A

ARTH VYAS

Aug 28, 2022

A total Fraud... I had ordered mivi Bluetooth speakers from detech... But haven't received till date... It already had been 15 days. Thus made me write this review.

Make your choice.

Reply