Dewar's Garage Ltd — False commitments, delayed processing and rude staff behavior

Address:

True Value, Sector V Salt lake,Kolkata: 700091

I have purchased a Hyundai Santro from TRUE VALUE Salt Lake branch on the 21st of October, 2022. Prior to booking we had poited out issues such as rear left door lock, tyres leakage, etc. The salesman at the time of booking commited that all such checks and fluid top up will be madatorily done prior to delivery on the vehicle. On the delivery date, the salesman kept on lying due to delayed delivery from the commited time of 4 PM with excuses like..car is in quality check, there are other issues detected.. etc. Finally the car arrived at 6 PM and the staffs were very reluctant in completing billing formalities. The car was finally collected at 8PM wiyh the commitment thatthw final invoice will be provided the next day and due to hurry they did not allow any final checks.
The next day it was found that none of the pointed out faults were taken care of. They did not even do the minimum servicing like mobile change.. and tyre inspection. We are yet to receive invoice till now and on multiple follow up the saleman is rudely reciprocating. When informed about the faults not being looked into, the saleman was very rude and blamed us for not checking the same on delivery. We have been following up about the invoice and still to receive the same.