Good morning respective Sir/Madam,
My name is Ashwini Chawda and I have had my biggest struggle dealing with Shakshi institute and sending email to DG shipping regarding my EFA which I completed during Covid and due to number of issues of DG website when I was provided my certificate it was provided for 18 months along with PSSR and other.
Than later my PSSR was changed to Unlimited and when I asked about my EFA I was told that DG shipping has a problem in the website and due to that Shakshi Institute was not able to change the certificate or do anything and I will have to wait.
I have waited for 2 and half years and chasing Shakshi institute who is advising me to email DG shipping no reply is received from DG shipping neither Shakshi institute wants to help me.
Me as a student this is not my fault if the DG website was crashed, but after the crash my PSSR was changed than why my EFA was not changed. My EFA Cedric are is still showing for 18 months and need that to be changed to unlimited. As even technically EFA and PSSR is always Unlimited.
Please help me as I have almost lost my joining date I can't move forward with this situation and now I am writing to you as I was introduce by my brother.
I have attached my EFA certificate please help me change this to atleast 5 years like other certificate as promised by Shakshi institute.
I as a crew will have to do this one course again for the mistake which Shakshi institute made and Bo help received from DG shipping.
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