Dg Shipping — For not approving CDC

My name is JUGNU KUMAR CHAUHAN. I have applied for my cdc in mumbai shipping office and usually it takes about 60 days to reach the applicant. it's just showing that its under verification process process. Please can you tell me when i will receive it. Most of my friend who have applied for cdc with me have already received. I tried number of times to call the shipping office but they are not giving me full information about the problem happened they are not replying properly.
So please help me in solving my problem my application details is as below
Application no. - DUP/SMO(M)/2020/2439
Indos no.-17HL7394
email- [protected]@gmail.com