[Resolved] Dhamaalshop.com — Order Not tracking

nandan bhandari

from Delhi, Delhi

Address:

New Delhi, Delhi, 110044

Dear Sir/Madam
I have purchase sony power bank @549 Purchase No. DS18993 dt. 17.07.2016 & & make Payment through ID is 56925011, but I'm unable to track my order hence Payment already passed from my Account. I JUST ASK THAT WHERE IS MY PRODUCT & HOW I CAN TRACK MY ORDER, PLEAS REPLY OTHERWISE I'LL COMPLAINT IN CYBER CELL .

CAN U HEAR MY COMPLAINT /SUPPORT?

Nandan Singh Bhandari
DELHI

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Nov 4, 2016

Complaint marked as Resolved

DhamaalShop.com customer support has been notified about the posted complaint.

Jul 22, 2016

Updated by nandan bhandari I’VE PURCHASE SONY POWER [protected]@549 ON DT. 17.07.2016 Rs. 369.00 PURCHASE ID DS18993 & PAYMENT ID 56925011 THROUGH CREDIT CARD, BUT HOW I CAN TRACK MY PO ?
YOUR HELP LINE SUPPORT NO. IS NOT CONNECTIONG DIELING SEVERAL TIMES, PLESE CONFIRM MY ORDER OR RETURN MY AMOUNT OTHERWISE I’LL COMPLAINT ON CONSUMER COURT.

YOUR CUSTOMER SUPPORT BOTH MOBILE NO. NOT CONNECT.
I'm attaching herewith the Payment confirmation detail & Order details.

RESOLVE IT NOW ASAP.

Verified Support

Oct 03, 2016

DhamaalShop.com Customer Care's response Dear Sir,

This is in regard to your order which you placed with our company Dhamaalshop.com.

We sincerely apologize to you for the delay in delivery of the products you order is Cancelled and yours amount get refunded through a bank. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]