Dhamaalshop.com — Status not showing on my order

parthamondal

from Mahishadal, West Bengal

Address:	713101
Website:	www.dhamaalshop.com

I booked my order for red mi note 4 phone
Of rs 2599 &shipping charge 150 total 2749 paid my SBI debit card on 31/03/2017 but my account deducted 2749 but my cart is empty, and no any order displayed in my account
Secondly customer care no is no responding and massage is no reply thus I request to you please give a reply immediately as soon as possible and your customer care person not answering the call
Please return my money or give me product

Was this information helpful?

No (0)

Yes (0)

DhamaalShop.com customer support has been notified about the posted complaint.

Apr 01, 2017

Updated by parthamondal I habe done the payment through debit card by EBS .I also contactacted them via emai their reply a follows:-Account id: 18646
Domain name: dhamaalshop.com

Dear Customer,

Thank you for mailing EBS.

We have checked from our end and confirm that the transactions made on 31 Mar, 2017 for amount INR 2749.00/- with payment id 72384707 is successful.

If you wish to request refund for the transaction, kindly contact the merchant (dhamaalshop.com).

Please do revert for further assistance.

Regards,
B.Arun kumar
Transaction Executive - Merchant Support
E Billing Solutions Pvt Ltd
Help Line:[protected]
https://support.ebs.in/app/

Ticket Details
Ticket ID: QUW[protected]
Department: Transactions
Type: Transactions Others
Status: Closed
Priority: NDQR

Apr 03, 2017

Updated by parthamondal I am sending you the mail for the receiving status of my shipment. After sending mail after mail, I've not received any reply from your side. So if your company doesn't reply to my last mail, which is the one I am sending now then I will be forced to take legal actions against you. I have contacted to EBS support through email thier reply was-Account id: 18646
Domain name: dhamaalshop.com

Dear Customer,

Thank you for mailing EBS.

We have checked from our end and confirm that the transactions made on 31 Mar, 2017 for amount INR 2749.00/- with payment id 72384707 is successful.

If you wish to request refund for the transaction, kindly contact the merchant (dhamaalshop.com).

Please do revert for further assistance.

Regards,
B.Arun kumar
Transaction Executive - Merchant Support
E Billing Solutions Pvt Ltd
Help Line:[protected]
https://support.ebs.in/app/

Ticket Details
Ticket ID: QUW[protected]
Department: Transactions
Type: Transactions Others
Status: Closed
Priority: NDQR

i am not be able to track my order.I booked my order for red mi note 4 phone
Of rs 2599 &shipping charge 150 total 2749 paid my SBI debit card on 31/03/2017 POS[protected], txn#625843
Shipping address- BURDWAN, PIN-713101 MOB NO-[protected]
So take quick necessary action.