Dhani One Freedom — Payment not credited and activated

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As per my dhani card subscription charge one month charge is 500 only but in app still it is showing that 1500 to pay and i already paid 4500 and there is no use of this card and i have paid my due and payment not credit to my account 10000 rupees total 14500/- to be refund by dhani and i have send the mail nearly 20 times and statement also but no action taken due to corona situation every one suffer on payment but they are asking the due to pay and not even thinking about customers money