Dhani Pay — I'm Complaning about my payment and refund which they have send to me mail

I Have Payed my emi amount which was 2, 677 and the payment was got successfull, in the dhani pay app the amount was not updated and i have recived an mail that they have refund the amount to my bank that will credited in my bank account with in 5-7 business days is really they have processed my refund or not i had contacted thorough mail they have send they have recived an mail and it will be sloved by our representitve but again i have got an mail that they have refunded the amount.