Dhanunjaya Travels — bus is delayed for 4 hours and condition is worse

We booked 3 tickets from shirdi to patancheru for 7:15 pm but we waited for bus until 11:00 pm. We have waited 4 hours at steps of atm beside sai gangotri hotel in cold weather. Condition of the bus is worst and seat covers are also torn and they were so dirty. Take a serious action on this and my child missed his school and me and my wife missed our office.