Dhanunjaya Travels — worst bus service & overcharging of tickets

Address:	Hyderabad, Andhra Pradesh, 500034
Website:	REDBUS & Dhanunjuya Travels

I booked a bus from nagpur to hyderabad through dhanunjaya travels vide bus no 0710 on 22/10/2017. The ticket no is tkbj99330978. I has booked for a mercedez benz tri axle ac sleeper 2+1. The departure was at 9:30 p. M. However, we left at 10 p. M. From the first boarding point. Later, the bus was not the one we all passengers had booked. We had paid inr 3000/each for the bus ticket assuming it to be a of a mercedez benz class. We were made to sit in a wrong, stinky bus and also the bus conductors started fighting, when we questioned about the service quality. We asked for the owners number, but they did not give the same. Later at 2 p. M, i being a female, with my co-women passengers, wanted to go to a washroom, but we were forced to do toilets on the road. Also post 2 p. M., the bus's ac stopped working and due to which i fainted and there were mostly senor citizens travelling in the same bus.