Digaaz Complaints & Reviews

I have bought three items from Digaaz.com 1. LV millenium Sunglasses- order no.[protected]. LV ladies Handbag order no.[protected]. Longines Watch- order no.[protected]. After I recieving the Longines watch, I tried to adjust the chronometre but was not able to do so, so I took the watch to Logines authorized retailer, the retailer after seeing the watch informed me that the watch was a fake and even the chronos on the watch are dummies. He even informed me that this model no. is not even the part of longines collection. This made me suspicious and I made and effort to drive from Pune to Mumbai to LV store in Taj Landsend to get the LV bag and sunglasses checked which I bought from Digaaz. LV guys did all their best spent a good time to investigate the product called up few places and established that the bag which I bought was not part of LV collection and the sunglasses are not as per the quality of LV, they even shown me the original sunglasses and I could make a whole lot of difference between them. Then I contacted Digaaz and told them the complete story, they said if I am not happy with the product then they will arrange the reverse pickup they will check the product, will provide me all the valid documents from the manufacturers proving that its not fake and if I am not satisfied will refund my money. Hence I returned the product to them and even after 7 days of recieving the product they never contacted me. Then I had to call them back, and was able to connect to their quality head Ms. Monica, she ensured me that she will give me the answer in one day, after waiting for one more day I didn't recieved any response from them, I tried to call up again to connect with Ms. Monica and she was not available and this went on for 4 more days finally after giving about 50 calls I was able to catch hold of Ms. Monica. This time Ms. Monica completely changed the pitch that she was giving before, she told me that she will want in written from the retailer that this product is fake, I told her that why she is talking in opposite direction, on the other she should give me proof in written that product is original and the debate went on finally she said we will not refund your money but give you a store credit, I told her that I have already lost my faith in the company so I would like a refund and she refused that they will not give my money back. I am waiting a call back from them today otherwise I am going to complain to Police Commissioner of Chandigarh today about the fraud and illegal activity of selling the fake items online.

sir, i ordered Mont blanc pen from digaaz.com after 7-8 days i received the product and i paid the cash... and it was faulty..so i had contact with website they arranged reshipment and i reshipped product.. after that when they send replacement that was different in color than they told me.. then gain i had contact with them..again they reshipped product.. they received the product... they placed new order about new pen and gave me order no but they did not send me shipment details.. so now when i called them for asking about my order they said that they don't have such order no.. i've already paid for that pen.. kindly look into the matter...

I had bought an American Eagle shirt that I ordered vide #[protected]. The shirt they sold me is not genuine and definitely looks / smells like an used shirt. I received the shirt on the 9th of Sep 2013 and immediately lodged a complaint with their customer support team on the 10th of Sep 2013. I did not receive a response from them and called up their customer care number[protected] on 17th of Sep 2013 at 12.18 p.m. Their customer care executive advised me to send an email to their quality department who will verify my claim and help me in returning the product / receiving refund of my money. I sent the quality department at Digaaz an email on the same day, as below. I have not received a response from them yet and it is almost 2 weeks since I first registered a complaint with them. I paid Rs.800 odd for the shirt and am looking for a refund of my money.

I ordered a g-star tshirt from www.digaaz.com and received the order. It's been more than 3 weeks of calling them and mailing to them complaining to them that I have received a fake but they haven't raised a complaint number also.

Then their manager said that its the same that I saw online on their site and when I said it is not original G-star, he actually told me he is not going to file a complaint also regarding this. One should stay away from this website and not buy anything from here because they sell fake and don't care about customer feedback.

dear sir, this is vikram dhawan .
I made an order with "www.digaaz.com" i received the product on 16/8/2013 ,the product i orderd was not the same colour i orderd,i had sent the product back as the company suggested the person arrived on 23rd for reverse pick up.The company told me that they received the product on 26/8/2013..since then i have contacted digaaz.com many times .There attitude is false ,always give me assurance that the product will reach me soon,but there was no response by digaaz...now the last action with me is to seek help from "consumer complaints forum".
WHAT AM I SUPPOSE TO DO NOW?
please help me i would be very thankful to you.
hope to receive a reply from you soon.de as much information as possible...

Hello, would like to write to you about the website www.digaaz.com who are selling FAKE STUFF on there we site claiming to be original and that too with bill. Recently I have bought some stuff from them and on getting the same cross checked at the official store, I came to know that the stuff is fake. When I showed them there bill, the showroom told me that they donot authenticate such bills and the stuff is fake. I request you to take immediate prompt actions against the website promotors immediately and sue them for there illegal activities. Matter very urgent Regards Ankit Jhalani Delhi