| Address: Dwarka , Delhi |
| Website: www.digienter.com |
I am filing this complaint against Digienter? for misleading commitments, unfair trade practices, mental harassment, and non-delivery of promised services.
The company’s sales team repeatedly contacted me through calls and WhatsApp messages and attracted me by making big promises regarding website development, SEO services, promotion, and business growth services. Initially, they quoted approximately ?25, 000–?30, 000 for a one-year package. I refused multiple times due to the high amount.
After continuous follow-ups from their side, they gradually started reducing the package amount themselves. First they offered ?20, 000, then ?15, 000, then ?12, 000, and finally they convinced me to purchase the package for ?11, 800 by stating that they would provide services for 2 years under a special offer.
Before making payment, I clearly confirmed with them at least 10 times whether there would be any hidden charges or future payments required. I specifically informed them that if there would be any additional payment later, I would not proceed. Their team assured me repeatedly that no extra payment would be required and that only product images and basic details would be needed from my side.
However, after payment was completed, another team from the company contacted me and stated that my work could not proceed unless I purchased a “Google Verification Certificate.” They claimed this certificate was mandatory for business verification and demanded ?25, 000 for it.
I investigated this matter independently and found that Google does not issue any such paid verification certificate. It appears to be a misleading and fraudulent tactic used to extract more money from customers. I further researched online and discovered numerous complaints against this company on consumer forums and review platforms where many customers described similar experiences. Several consumers reported that after paying for this so-called certificate, the company again demanded money in the name of SSL certificates and other fake requirements, yet still failed to deliver the promised services.
Due to this suspicious conduct and misleading demands, I stopped further communication and did not proceed with any additional payments. Till today, the promised services have not been properly delivered.
I possess all supporting proofs including:
* Payment receipt
* GST invoice issued by the company
* WhatsApp chats and call records
* Screenshots and other communication proofs
I request immediate refund of my payment and strict action against the company for misleading customers, unfair trade practices, and harassment.
Complainant:
Yatin
Owner – Shri Vrindavan Poshak
Mobile:[protected]
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