DLF Complaints & Reviews

1. On 27.08.2008, over 8 years ago, i made the mistake of booking and investing my hard-earned savings in an unapproved project dlf express greens, manesar, gurgaon by dlf home developers... Flat no. M1e103/pe1019#154 in express greens, sector-m1 sector-1, manesar, gurgaon through dlf home developers.

2. Soon i got to know that dlf was financially in dire straits and was going to abandon the project. I applied for cancellation but kept paying till they approved my cancellation request. My nightmare came true when the national dailies highlighted the failure of the project... Newspaper clipping (Annex.)

3. For cancellation i applied to dlf on 27th oct'2008 requesting refund without interest; personally met deepak kapoor, g. M. Customer relations of dlf twice in oct' and dec'2008 requesting him to accede to my request; and again 4th time mailed him a request on 7.1.2009. However my requests were rejected vide dlf's letter dated 14.1.2009 (Annex...). Dlf claims it gave an option of exit with refund of all money (Without interest) as admitted by them in their revision petition no. 110 of 2015... Point no. 8 page 88 (Annex.) but i was never allowed to avail this exit option despite all my 4 requests being well within their stipulated period of 6 months (As set by dlf) from my date of booking the flat i. E. On 27th aug' 2008.in fact because of the above reasons within 6 months of booking i had already gone to the consumer distt. Forum for relief.

4. Despite, my request for cancellation and my going to the court, dlf kept insisting for 3 years from 2008 till 2011 that i sign on the buyer-seller agreement (Annex.), but i never signed the buyer-seller agreement as the case was already sub-judice. They refused to give me back my principal amount of rs.14, 37, 494.55/-.

5. Dlf lost the case in the distt consumer court as well as at the state commission against me... Now it is pending with the national commission (Ncdrc). Dlf was penalised rupees 1 lakh + ordered to pay me all my money with 6% interest. Please see distt. And state commission orders (Annex.) and newspaper clipping (Annex...)

6. Dlf's terms were extremely unfair and monstrous... If i default/delay, i pay 18% interest to dlf... But if dlf defaults they pay me only 6%. (Annex.). I wish, in all fairness the consumer courts had asked them to pay 18%... A taste of their own medicine... For all their delay and unnecessary litigation/harassment.

7. This project was started in 2008 and possession was to be given in 2011. The present status of this project is worth seeing... It is doomed!... A result of dlf's own greed, unfairness and machinations. I went to see express greens, manesar on 20th sept' 2016... I. E. 8 years after its launch and 5 years after it was supposed to be given for possession. Not a single soul lives there. There's a stay by the supreme court as of now. All the 700 investors are suffering. The buildings are in a haunted, semi-constructed and dilapidated condition. Recent photos taken on 20.9.16 attached (Annex.).in retrospect my decision to withdraw was wise.

8. I am a 62 year old senior citizen and have suffered cancer in 2005 and its treatment at indian rotary cancer hospital (Annexure 1 & 2). This fact was brought to the notice of dlf in 2008 when i had applied for cancellation.

9. I am absolutely tired and broke paying lakhs of rupees to lawyers on litigation, fighting for 8 years against the money/muscle power, arrogance and battery of lawyers of dlf. It doesn't seems i would see my money in my lifetime and the consumer courts, with their endless delays and procedure, will grant my money by default to dlf. I can't expect my family to fight for it... After me.

We have bought town house in express greens manesar by Dlf in 2010...which was yo be hand over in 2013...given complete payment ..but still no where they are saying case is in supreme court waiting and are noy returning amount given to them ..please owners of this property its a request please contact so jointly we can tske some action against them

Dear sir. I have booked my flat oct.2013 woodland height dlf homess rajapura private ltd. Banglore flat no. Wlm073 vikram singh rajpurohit.. I m too disturb about this flat information nd possesion possision. I sent 10 times mails nd regular called in banglore dlf office since last 7month but nobody give me responce nd nobody solve my problem. I m too disturb after booked this flat. I done 90percent payment. I took loan from axis bank clp plan. Bank also remmit full payment. When payment time always timely dlf send me letter nd contact me regulary about payment but when gave all payment after nobody give me responce about posseion my flat.. Nd some few days he sent me one letter that ur interest amount overdue i try to contact him but not responce.. When bank two time disburs one day late payment dlf was charged me late payment interest charges. But when he delaying possesion delay not take any action.. So pls help me..[protected] vikram singh rajpurohit e127 pratap nagar jopdhpur rajsasthan.

Just opp. Carlton estate IV, acorss the road, there is a sewer system, full of pigs and totally unhygienic which is not open to public view on roads and is covered by iron sheets. People living on the upper floors get that as the first view in morning which is disgusting. What is DLF doing here ? You just build good buildings and then forget about the nearby beautification and cleanliness maintenance !
This is to bring to the notice of DLF Phase 5 in Gurgaon, that it is utterly horrendous to see such a poor management on part of DLF.

This is regarding complain launch my many resident regarding sewer water in s48 street for the last two days, however all complain made by resident in vain, no action taken till now.

No one can go anywhere due to sewer water in all street, and if anyone has to go he / she has to cross all sewer water without anychoice.In street family stays with child, and if any diseases due to sewer water, will any official of dlf be responsible for that, who are not taking any action after so many complains by residents.

Please suggest, if dlf can't provide services let us know we all resident will rectify the same.

We have paid full amount for DLF-Maiden Heights Bangalore Apartment no.MHH 094 on 26.02.2016 before the stipulated last date of payment.The Possession Letter is still not received in spite of sending mails and visiting their DLF office at Akshayanager, Bangalore several times. Every time the concerned officers in DLF inform us the NOC is not received from DLF Office, Delhi .We request DLF to issue Possession certificate immediately and handover physical possession of Apartment (MHH 094)for our use.
From
B K BALAJI / R.KALAVATHI
[protected]
[protected]@yahoo.com

As i have 100 shares of dlf and 15 shares of reliance power. I requested written that i have been changed my saving acct at sbi and have been submitted all required documents to change my saving acct pl. But it is regreted that devident cheques are recieving here without changing my bank acct. The cheques are not encashed and found useless. Pl do't send any cheque further without changing the same. If you are not concern to change the acct, pl send all my paper to the cocern to change it. ...Thanks ... B s sharma

Hello sir,

I have invested in dlf express greens manesar project and i am supposed to be a owner of a townhouse which all today seems to be virtual reality. I am quite aware of the explanations from your end as the case is pending in the court or the investigating agency has yet to submit the report. Not interested in the explanations...
My reason to write this mail is the sense of responsibility and coperation between investor and the company that should always hold primary in good or bad times. Since the unexpected acceptance of the case in supreme court and the lockdown of the project, all the information one can get is from social media groups. There has been no formality from your end to let me know about the current status of the ordeal or even information about the next date of hearing.
This in turn is taking off investors confidence from the company for any future investments.
Kindly help yourself out of this mess and give all o[censored]s some updates regarding the current position and the expected timeline for the project completion.
Thanks for your time...

Hi, i am a resident of t block. I moved here 3 years back. I would like to complain about the irregular water supply to t block of dlf phase 3. Every other 3-4 days, we have to order a tanker as the water supply is either irregular or insufficient. We have a small family and the water uses are very less. But still the supply is so low (Or no supply mostly) that tankers become our only solution.

I would also like to raise the point, how come tanker people have so much or water and dlf doesnt? All the residents pay maintenance + water charges regularly, then why dlf is not ensuring the regular supply?

I have purchased a unit in DLF express greens 4 yrs back i have paid fully and on time and since have been waiting to get my house.

We as a family has been very supportive of their situation and legal tangle. After a long wait finally i got my unit registered and paid DLF their final demand.

However after registration also i am without my house and the situation stands still while i continue to pay rent and EMI.

As i completely understand that DLF at the moment is helpless but i fail to understand that why cant they re-locate their clients of Express Greens to another project which is clear in terms of clearances?

As a buyer i cannot wait for another 5 years to get my house? We all know what has happened with Exotica ( Project located on Golf Course Road )

I have been patient enough and have decided to move to court if DLF doesn't come up with a resolution from their end. They cannot leave it on the legalities and sit back.

Either they pay me back in full as per the current rate so that i can buy another property for my family or shift my allotment to another of their own project.

Hoping for a revert from DLF.

In Anticipation
Mrs Fernandes

We have been patiently trying to reach the customer care department of dlf for past 3 days and the only thing we have been able to achieve so far is knowledge of how long we are put on hold before we are disconnected.
We have a property with dlf and we have some queries related to that, however their concern and care towards their customers is worse than the worst.
It is sad that we even invested our money there, and woudl not recommend it to anyone.

It is informed you that the water supply is interrupting last 10-15 days in DLF, Phase-I, (HR.). Please ensure that why the water is not supplying by you in the area of my premises. Please ensure the supply of water immediately without any further delay.
Thanking you,


(Gaurav Jindal)
A-48/38 DLF-I
Gurgaon (HR.)

Dear Sir,

1. I am Group Captain Manoj kumar Jha, who own a Flat(NGH 014) at New Town Heights, Sector-90, New Gurgaon.

2. With grave sadness and concern, I am writing this mail .I had taken over my Flat in Sep 2014, however, due to my service engagements, I was not able to occupy my Flat ( was posted to operational area).

3. At the time of taking over the Flat, I observed seepage in my Flat from entrance of the Flat, through Drawing room, corridor and up to the attached bathroom of the master bedroom.The same was brought to notice of the Maintenance authorities of New Town Heights, Sector-90. I was told that whenever I move to my building, required rectification will be done.

4. Finally, after completion of my tenure at operational area, when I visited my Flat in Jan 2016, seepage still existed and the complete Flat was in very bad condition, with seepage in the rooms and also in the kitchen, due to which :-

(a) Wall condition from entrance of the Flat and up to the attached bathroom of the master bedroom has deteriorated due to seepage.Very seepage exists on the wall of attached bathroom.

(b) The distemper carried out on the wall has also been affected and very visible contrast exists between the rectified portion and the rest of the wall, giving very bad aesthetic and ambiance to the Flat.

(c) Also, the wood work in the bedroom has been adversely affected due to seepage and require immediate rectification.

5. It really pains me to see the state of my flat, which I bought me with so much of aspiration and hope. It is requested that following may kindly be looked into urgently, so that I can move into my Flat immediately with no worries and botheration with what so ever:-

(a) Proper check and re-check of the entire Flat may be carried out to check/confirm the seepage and thereafter necessary rectification should be carried out to ensure permanent solution.

(b) The damaged area due to seepage may be rectified as per the procedure and the fresh distemper should be carried out ensuring that there is no difference in shade or contrast between the two portion of the same wall.

(c) The damaged wood work due to seepage should be rectified or restored at the earliest.

6. It is kindly requested that all the points mentioned at Para 5 above should be looked into, so that I may move into my Flat at the earliest( I had planned to occupy my Flat by 01 Mar 2016)

Sir,
My home is in Block-S (RWA), DLF Phase-III. Near neelkanth hospital, gurgaon.
My problem is that there is no water supply from last 7 days. We have to purchase water tank from the supplier. It have cost 1000 to 1200 rs.
We have no water stock in our homes. We have no drinking water. We are really in a pathetic situation. Hope the authorities can imagine the life without water. Please take immediate action on this serious issue. Request your help in this. Please help to resolve this matter.
Please provide regular water supply in our area

Sandeep Sharma
H.no. 49/9, Block-S, DLF Phase-III, gurgaon.
Contact no. [protected]

Respected sir, i found a sms which is fallows -

Dear Policy Holder, Validity period of refund cheque of Rs 5476, cheque number 93820, issued on 04-Jun-2015 has expired due to non encashment. Please contact toll free number for NEFT.
While i am not found any type of cheque.plz inform me about this

Dear Sir / Madam I have taken over the Apartment No. C08173 in Garden city OMR Chennai on 6.8.2015. There were hell of problems even before taking over the apartment created by your staff at Chennai Office. I had given fleet of emails to all DLF officials through out country. In spite of having hell of the time we have taken over the apartment. All your staff at different category Mr. Tagore knew about the whole episode before taking over the apartment. Now same type of problems we are facing for registration of the apartment. Your Chennai staff gave some dates which is not auspicious. You know we Hindu families look for auspicious day for such important events. But your staff says that registration can be done only on Fridays of every week. They say that they would not see panchankam for auspicious days. One need not see panchankam. But they can listen to us. They say the customers can not give date for registration. Also we were told that the persons coming for signing during registration are Very High Officials from DLF. So registration can be done only on dates given by those Very High Officials from DLF. Is it not ridiculous? Why DLF is not considering the clients feeling at all in every event right from the date of negotiation for booking the apt? We may not be equal to Very High Officials from DLF. But, we are also important citizens of India. We would like to register on 19th October. So please make arrangement Your staff at Chennai branch sent message that there is no slot for 19th October. What is that slot? If you want slot at Registrar’s Office we will get the slot on 19th October Expecting favorable reply Regards Dr. K. Sembulingam Vice Principal & Professor of Physiology Madha Medical College & Research Institute Chennai. Mobile: [protected] Email: [protected]@yahoo.com

The dlf garden city hyderabad project undertaken by dlf limited was supposed to be completed by the year 2014 and plots handed over to owners more than a year back. Dlf limited has taken 95 % payment so far but has not bothered to complete the project or hand over possession to plot owners so far. This is creating lots of problems to all the customers who booked plots and wnated to build their house as early as possible. Kindly take up the matter with dlf limited, dlf centre, sansad marg new delhi as early as possible. Thanks

Dear sir My no. Is [protected]. I regret to say that Rs. 35/- has been deducted with a message that your jyotosh shastra is subscribed. Beforehand I had been abt 7 msgs regarding jyotish. May I know why at all such deduction done without subsripion? My money may plz be credited to my account at the earliest. Thanks. Is any action taken against the complaints or this is only for befooling crores of customers in India? No customer care is attending at 121. Only computerised reply is given "all our customer care executive are busy, you can send help at 121. What a great fun with the aircel users!!!

No one is caring about the unauthorized constructions of shops being done in the residential areas o[censored] block of DLF Phase 3, Gurgaon. The QRT personnels are just collecting their share (bribe) and closing their eyes. Have a look especially in lane number 8 o[censored] block. What a mess being created; parking problems are just increasing day by day due to the new shops being built. Moreover, people are extending their constructed area to the road, making the road narrower. Just because authorities are careless and being bribed.

Facts: 1. I had booked Flat No. M1E103/PE1019#154 in Express Greens, Sector-M1 Sector-1, Manesar, Gurgaon on 27.08.2008 through DLF Home Developers for a total consideration of Rs.53, 15, 999/-. 2. DLF made quick demands and by 16.01.2009 I had already paid Rs.14, 37, 494.55/-. 3. However, soon after booking I got to know through an uncle (one of his friends had inside information of the DLF) that the project was not approved by the Haryana Govt. and that DLF was soon going to scrap the project. Soon enough my fears were confirmed by a newspaper report "DLF stalls 2 of its biggest projects" (New Town Heights and Express Greens) dated 12.02.2009(Business Standard). There were subsequent news in other media too confirming the mess that DLF was in. 4. I stopped paying thereafter and filed a Complaint in the Distt. Forum on 23.02.2009. I did not even sign the buyer-seller agreement/contract. 5. Express Greens was to be completed and handed over within 3 years...but it is 7 years now and possessions were yet to be handed over...delay of at least 4 years! 6. During the pendency of the Complaint, on pressure from the Distt. consumer's Forum, DLF refunded me an amount of Rs.8, 24, 951/- vide interim orders dated 12.05.2010.That Ld. Distt. forum VI vide order dated 16.08.2012 allowed my complaint and directed DLF to pay balance amount of Rs.6, 12, 542.74/- too along with interest @ 6% p.a. on the entire deposited amount of Rs.14, 37, 494.55/- from 16.06.2010 and further amount of Rs.1 lacs was awarded as damages including litigations expenses to me. However, DLF challenged this in State Commission...but lost the case and now have gone to the National Commission. 7. I have been fighting for 7 years with my meagre resources to get back my money. Litigation is expensive and I am financially, mentally and physically exhausted...which is what DLF wants! The Games that DLF plays (and Consumer Courts unintentionally help DLF in it's Game Plan) : Please note the wily spirit with which DLF relentlessly pursues prolonged litigation against aggrieved parties right up to the highest courts for years and decades...even after repeatedly losing in the lower courts: If DLF wins it's a winner in any case BUT... even if it loses the case after a decade or two, DLF is still a big winner...because it will sit pretty on the aggrieved party's money for decades and use it commercially in business to multiply its profits. And in the end even if it loses, the court may ask it to pay just 6% (against the market interest rate of 9-10%) plus a little penalty...as happened in my case (which is yet to be paid by them). Where else will DLF get such cheap "business loan" disguised in litigation? Here endless litigation is used as a tool for making profits on someone else's money. These are truly dirty profits. (Take notice: DLF insists on a very unfair agreement...if you default, you pay DLF 18% interest...but if DLF defaults, they are liable to pay you only 6% interest...totally a win-win situation for DLF!. ...this also explains why they love delaying projects). On the flip side: Even if the petitioner won in the Distt. forum(as I did in 2012)...and DLF lost in both... the Distt Forum and the State Forum, yet the petitioner is still a big loser as DLF has been sitting on his money for the past 7 years (so far)...and he is deprived of even earning the normal bank interest rate of 9-10% on his own money. So litigation spread over decades is "shrewd business strategy" for DLF irrespective of the outcome of the case... Even if DLF knows they don't have merit in a case and will finally lose it...it makes "business sense" to keep litigating and sit on the hapless home buyer's money! In "delay" lies the money for DLF. It has become a side/sidey/shady business for DLF apart from it's main business as a "Builder". I request the Hon'ble Courts to see through this avaricious game plan/ hidden agenda of DLF, if it is to protect the interests of vulnerable consumers like me. Expensive litigation and the whole journey from District Consumer Forum to State Forum to National Forum will tire out and break the backbone, morale and resolve of most aggrieved individuals who may be no match for the power and might of an influential and unscrupulous company like the DLF which has a battery of legal advisors/lawyers to fight to the highest courts till eternity. After this protracted litigation the petitioner is likely to emerge a poorer and defeated man in his quest for justice...irrespective of the final outcome of this case. As a by product, DLF would have vindictively taught a hard lesson to the petty buyer who has gone to court to seek justice and extricate his hard earned money. How dare he challenge their might! Being in a dominant position and as part of it's strategy of "protracted litigation and delayed deliveries", DLF has harassed many other litigants and home buyers in DLF projects like Belaire, Park Place, Magnolia, New Town Heights, Express Greens who know it all too well. In 2010, a group of buyers from the DLF Belaire and Magnolias projects in Gurgaon filed a complaint with "Competition Commission of India" for unfair trade practices, stemming from its position of dominance. The CCI subsequently fined DLF Rs 630 crore. CCI penalized them with another Rs. 2.4 crore in the case of Magnolia demand letter for increase in Super Area. Extortion, harassment and unreasonable/untimely demand letters are routine methodology for DLF. I am just a small fry! Today I am a 61 year old senior citizen. I had cancer in 2005; was treated with operation, chemotherapy and radiotherapy at IRCH, AIIMS; showed the papers to DLF and requested them to refund my money. DLF heartlessly dismissed those grounds too. A cancer patient knows that cancer can re-visit anytime. And yes I am in a hurry to get my hard-earned money back...well within my lifetime! Justice delayed is justice denied...and the courts, unfortunately, have unwittingly helped DLF. Satish Sharma, 21st July 2015 Mob. +91 [protected]