[Resolved] Dotzot — dotzot[protected], online complaint numbers 149805, 149873, 149545 .

tajelly

from Nagar, Rajasthan

Address:	Pauri Garhwal, Uttarakhand, 190002
Website:	www.dotzot.in

My package with tracking id[protected] hasn't been delivered since 29th May. On their website the status shows in transit to Srinagar. On calling them they said the package has arrived in Srinagar. It has been lying in their office since more than 10 days but no delivery has been attempted and also the status hasn't been updated. I mailed them multiple times but every time they give the same response "We would like to inform that, the system has not updated with the current status for the Shipment :[protected] and will get back to you on this before 2 business day." They have been saying this for the past 10 days. They never revert back. I am attaching the screenshots of the emails. The online complaint numbers are 149805, 149873, 149545. The package contains cloth.

+4 photos

Was this information helpful?

No (0)

Yes (0)

Jul 17, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

DotZot Customer Care's response Dear Customer

We regret for the inconvenience;

We initiated an enquiry to find out where the shipment AWB airwaybill number[protected]
was delivered.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot

Jun 14, 2018

Updated by tajelly The package has not been delivered. It is still in transit. I am attaching the screenshot of its current tracking status. I have already tried contacting you through email and calls. I think you have misplaced my parcel. I will have to take this case to the consumer court especially for providing incorrect information.