[Resolved] Dotzot — dotzot delivery of a bag with docket#*744

Vanitha Lokesh Mathanda

from Bengaluru, Karnataka

Address:

560066

There is a bag with docket #[protected] pending delivery to my address. I received a call in the first week of october in the morning stating to me, "i am on the way to deliver your package." after that no one came and i waited upto 6 p. M., called back and the delivery person said "it is raining i will come tomorrow." the next day i called and he said i am on the way. This continued for 1 more day after which no one responded for my phone calls. When i checked on the website, it mentioned as "undelivered due to receiver refused delivery - (Cir)" how can i refuse delivery when i have not received any call regarding the delivery? As of today, i am yet to receive the delivery. I have registered several complaints on the dotzot website but with no luck. Please attempt re-delivery.

On october 24th, i received a response as below.

"dear vanitha lokesh mathanda

Query for the awb number[protected] is already registered at our website under contact us & response to the same has been addressed through mail at your registered email id.

Yours sincerely
Customer service - dotzot"

After that absolutely no update or follow up. How long does it actually take to deliver a product to a customer???

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Dec 4, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

DotZot Customer Care's response Dear vanitha lokesh mathanda

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot