[Resolved] Dotzot — fake delivery attempt.

Chaitali thakur

from Chennai, Tamil Nadu

Address:

Thane, Maharashtra, 400607

Hello team
This complaint is regarding order no 12315 which is a prepaid parcel from go desi. I have purchased the product and it was supposed to be delivered today by the agent. When i called the agent he said i left the company 6 months ago and my number is not available anymore, i tried explaining him that the dotzot company provided the details to me he kept on refusing. As per my understanding when a agent picks up a parcel be has full control over the electronic messages. When i tracked the parcel it shows delivery not done because customer not available this is so lame. Plain lie
How can a courier company do like this! It's called cheating... Sending out the number of a employee who's left the company six months ago. Sending out a fake sms alert stating delivery will be attempted today and within minutes state that customer is unavailable.

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Oct 11, 2019

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

DotZot Customer Care's response Dear Chaitali,

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot