[Resolved]  Dotzot — fake update case with any call

Consignment no: i[protected]
Title: on 24 apr 2019 16:07:44, out for delivery ranchi, ranchi, without any call and without any confirmation, status change "undelivered due to receiver requested delivery on another date - (Cir) ranchi". And till date/time no anyone call me regarding that. It very bad/poor service provide by dotzot without any information product holds from last 1 week. I am waiting and waiting call from courier unfortunately till date time not gets any call. It's very poor & bad service by courier.

Now on 30 apr 2019 ones again i have received fake message without any call and information. Out for delivery ranchi, ranchi, without any call and without any confirmation, status change "undelivered due to receiver requested delivery on another date - (Cir) ranchi". I ay try to call agent number, he told me i am not working on dotzot.

At my knowledge "no poor courier service has been seen till date".

Customer said that delivered with in 24-48 hours after complaint. That time much past 24-48 converted into week. Till time i am not received my product.

This courier zero is not worth the feedback, it should be given feedback in the negative (Below zero).

Very bad bad... Service
Was this information helpful?
No (0)
Yes (0)
Jun 7, 2019
Complaint marked as Resolved 
DotZot customer support has been notified about the posted complaint.
Verified Support
May 03, 2019
DotZot Customer Care's response
Dear Vidya.

We regret for the inconvenience; 

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot
May 03, 2019
Updated by VidyarthiM
I have already complaint 2 times but issues is still continue. Below are complain number. Everything mentioned with screenshot
1. #169619
2. #169884
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DotZot
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    445
    Pending
    0
    Resolved
    265
    DotZot Phone
    +91 89 0879 3938
    DotZot Address
    2nd Floor, No.2, Victoria Road, Bangalore, Karnataka, India - 560047
    View all DotZot contact information