[Resolved] Dotzot — non delivery of order by courier company

 
2 Reviews
 Ridaex on Aug 9, 2018
My order tracking i'd no is[protected] with dotzot, booked on 27th july from bangalore.
Till 9th august it has not reached to my address at the outskirt of bhubaneswar.
On enquiry over e mail to them, they are falsely assuring for the last seven days that it will reach within 48 hours.
They are a worthless, unprofessional and worst courier service
Complaint marked as Resolved Sep 10, 2018

Complaint Status


[Aug 09, 2018] DotZot customer support has been notified about the posted complaint.
Verified Support
DotZot Customer Care's response, Aug 10, 2018
Dear Ridaex

We found with AWB No[protected] there are multiple enquiries already registered with us.

We are checking with respective team to arrange earliest delivery of your booked shipment and responses on the same has been shared to the registered email id.

Moreover, delivery updates of your shipments shall be confirmed through mail.
We regret for the inconvenience;

Yours sincerely
Customer Service - DotZot
Updated by Ridaex, Aug 10, 2018
It is simply unbelievable that a courier company not telling the truth.On 6th August they have updated that it is in transit to my location.Since then they have not updated the status and repeated monotonous reply they are replying me that they are sorry for the inconveniences
Updated by Ridaex, Aug 10, 2018
Now they have updated latest status as "out for delivery".
Am I to believe that the order which was not moved a single inch after their last update dated 6th August as "in transit", suddenly at 7.25 pm at night it has "out for delivery"?They cannot make fool others except themselves
Updated by Ridaex, Aug 11, 2018
Today morning dotzot mailed me stating that my order is going to be delivered today.
At afternoon they expressed their inabilty
To deliver it.
Are they in their sense?
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    Dotzot - non delivery of order by courier company