Dotzot — Pick up not attempted

This is the last time I am trying to reach out to the DotZot. I bought a phone from Jai Durga Enterprises and they sent me a Dummy mobile. When I reported it back to the company they arranged a reverse pickup through DotZot. AWB:[protected]
DotZot didn't contact me even once and cancelled the pick up by saying that I refused to give the package.
If the issue is not resolved by tomorrow, I shall be moving to consumer commission on monday.