[Resolved] Dotzot — poor service.. delayed delivery

abhilash12.8

from Kolkata, West Bengal

Address:

Bhagalpur, Bihar, 813214

Prepaid parcel was booked on 28 nov. 2018 from origin: kolkata to destination: kahalgaon (Bhagalpur). Till now as on 13 dec 2018 parcel hasn't been delivered. The tracking website doesn't provide update after 02 dec 18. Moreover the courier service doesn't provide any toll free or customer care number for grievance redressal. The number obtained locally at bhagalpur hub is not received by any staff.

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Jan 16, 2019

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

DotZot Customer Care's response Dear Abhilash

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot