Dr Lal Path Labs — Report not reived after stipulated time for lab id[protected]

Address:Baranagar

Dear Lal Path Lab Team,

I have submitted my URINE CULTURE sample on 17.12.20239(LAB ID:[protected] and as per the money receipt it has clearly stated that I should receive the report by 20.12.2023 and your collection executive also confirm the same, but today now your sinthi lal path lab executive says that I will not receive the report today and as per their statement this normal procedure and you can do whatever you want.
Now My question is,

1. culture report must delivered with 72 hours
2. when you have stated the date and time then why your denying to deliver the report on time.
3. my treatment is pending because of your report is pending. If any unwell goes due to this who will be responsible for the same.
4. why you are deviating from your commitment.

Answer the adobe question and do the needful ASAP.I have attached the receipt for your reference.

Expecting a prompt response from your side
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